E.J. Dyksen

Summary

Software and technology leader with a passion for building effective teams; expertise in web, mobile, and cloud technology; and experience creating software used by millions.

Experience

January 2016 – present

Michigan State University

Director of Innovation and Development, MSU IT

  • Leading a diverse team of over 50 IT professionals, working across multiple business units, advancing the mission of Michigan State University through innovation in technology and software development
  • Formed multiple new teams from scratch, recruiting internally and externally, pioneering new processes, technologies, and platforms for the university
  • Provided executive sponsorship, technical leadership, and internal advocacy for multiple large technology initiatives and software projects
  • Built the team and product strategy to launch MSU's first native mobile app, which serves as the future of mobile technology at MSU and the foundation for a partnership with Apple
January 2013 – January 2016

Mutually Human

Senior Software Engineer

  • Led multiple technology and software consulting engagements, with clients ranging from early stage startups to large enterprises
  • Advised clients on technology strategy and roadmaps, mobile strategy, software quality and process, cloud deployments, talent and recruiting strategies, and software product development
  • Improved recruiting and hiring efforts, screening hundreds of engineering candidates from all over the world and more than doubling the candidate pipeline within a year
  • Architected and built an application for Wise.io, a machine learning startup, which processed many millions of transactions per month in real-time on scalable, cloud-based infrastructure using multiple parts of Amazon Web Services, Zendesk, and Salesforce
  • Developed web, iOS, and Android applications for Spectrum Health that patients use to talk to their doctors, schedule appointments, and access their medical records, while working with HIPAA regulations and tight Affordable Care Act deadlines
  • Trained engineers from client teams in new tools and technologies, mentored and developed junior engineers and interns
January 2012 – January 2013

Science Exchange

Software Engineer

  • As the first engineering hire, led strategy and planning for moving the initial prototype code to a mature, maintainable platform that multiple engineers could work on effectively
  • Refactored codebase and moved hosting operations from a standalone server to scalable and highly available cloud services with less than 5 minutes of downtime
  • Reduced page load times by as much as 90% with a full-stack investigation and remediation, from the backend to the frontend, using caching, profiling, and optimization
  • Using Node.js, Redis, and AngularJS, built an internal tool for real-time visitor intelligence and analytics
  • Researched, tested, and implemented multiple SEO improvements, resulting in an increased PageRank and a measurable increase in organic visitors and conversions
July 2008 – December 2011

Microsoft

Program Manager, Office 365 and Exchange

  • Led multiple cross-functional feature teams in all stages of Microsoft's software development lifecycle
  • Developed functional specifications and requirements with advice and input from customers, product marketing, sales, and support, as well as internal experts in security, deployment, testing, operations, accessibility, internationalization, user experience, user testing, and product design
  • Researched, designed, and led the development of the primary user experiences for reading and organizing email in Exchange Server 2013 and Office 365
  • Became division-wide subject matter expert on accessibility technology and regulations, ensuring compliance with modern web accessibility standards and technologies like WCAG and WAI-ARIA
  • Identified and mitigated DDoS attack vectors in the Exchange Transport pipeline to prepare for the launch of Exchange Online and Office 365
  • From concept to completion, led the design and development of MailTips, a feature in Exchange 2010 and Outlook 2010 that helps people prevent mistakes when sending email
June 2007 – August 2007

Microsoft

Program Manager Intern, Exchange Server

  • Researched and wrote the first functional specification for MailTips, a new feature for Exchange 2010
  • Designed and built an Outlook 2007 add-in that was the first working prototype for the MailTips user interface
June 2006 – August 2006

Microsoft

Program Manager Intern, Windows Terminal Services

  • Researched and wrote the first specification for Terminal Services RemoteApp
  • Investigated customer and stakeholder needs for future versions of Terminal Server
  • Learned about the product management and functional requirements gathering processes at Microsoft
June 2005 – August 2005

Michigan State University

System Architect, College of Agriculture & Natural Resources

  • Designed and implemented new Active Directory and Exchange 2003 installation to consolidate over a dozen departments to a college-wide email system
  • Coordinated onboarding, data migration, and training of over 2,000 users for the new system
  • Planned for and tested various disaster recovery scenarios
June 2003 – August 2004

Michigan State University

System Administrator, Student-Athlete Support Services

  • Migrated Active Directory to Windows Server 2003, and added Exchange Server 2003 to the environment
  • Validated, packaged, deployed, and updated commonly-used applications via group policy
  • Responsible for maintenance and operations of all staff computers as well as two computer labs
June 2002 – August 2002

Michigan State University

Software Developer, Men's Basketball

  • Developed a web-based service for contacting student-athletes via SMS, in groups or individually
  • Responsible for dozens of endpoints running Windows XP, 2000 in a mixed Windows/Novell environment

Skills

Languages: Ruby, Python, Swift, Javascript, HTML/CSS, SASS, SQL, Objective-C

Frameworks: iOS SDK (Cocoa Touch), Ruby on Rails, AngularJS, Flask, SQLAlchemy, Node.js

Platforms and tools: Amazon Web Services, Azure, Google Cloud, Salesforce, Heroku, GitHub, iOS, Android

Education

2004 – 2008

Calvin College

B.A., Computer Science